Grand Hotel la Chiusa di Chietri

As stated the hotel is isolated and set up for conferences, weddings, tours. Having said that, we found the staff (especially the waiting staff and bar staff) were friendly and helpful and cheerful, especially as they were run off their feet. The reception team were cheerless and had that couldn't be bothered attitude. Setting- Grounds and pool area lovely. We didn't use the pool but others told us it was very cold. You can hire towels but changing them costs 3e each time- something that should be included in a 4* hotel. Rooms- Having read previous reviews, we asked for one with a view ( rather than looking inwards at the other buildings) It was nice and light with a balcony and chairs/ table. Bed was large and very comfortable and room spacious. Dark and quiet at night too. No English TV channels, but a huge flat screen TV over the vanity area without a mirror. Bathroom - large and has a rainfall shower. Plenty of towels, but too dark. A/C was good the first half of the week (although you cannot adjust the temperature manually, you have to ring reception to change the stat!) the second half of the week, the A/C was running loudly all night, without cooling. We did report this but it was never rectified. I guess no one bothered as many guests only stay a night or 2. WIFI kept dropping out in the bedroom- you had to pick up the signal right at the bedroom door ( it was fine in public areas) Again , we reported this but we got a shrug of the shoulders from reception staff who said no one had ever had a problem! The towels were replaced daily and bedding changed once during the week, however the cleaning was under par. Neither the floors nor the units were cleaned all week. Ladies, take your own hairdryer ( its an old fashioned tube one in the bathroom) and an extension lead as the only mirror is on the wardrobe as you enter the bedroom. There's a quiet fridge in the room. Its safe to use the tap water to drink. Meals- We were part of a smallish group and sat in the smaller, quieter dining room. It was a relief as the main hall is HUGE and like a canteen. (This is where the breakfast buffet is set up) Evening meals were generally very nice. 3 courses , nouvelle cuisine style . You choose from 3 choices ( for each course ) the night before. The translation doesn't always work too well, but its lots of fun! Considering the huge numbers of meals produced, the kitchen does well, and the waiting staff are hardworking and smiley. Wines are reasonably priced, and the staff will save your bottle for you for the next evening. Breakfasts varied in that if you have an early start you may be jostling with huge parties of people ( some not so polite!) to collect your food and drinks. Coffee is typically Italian and very strong, but there are hot and cold milks to hand. There are cereals, fruit, honey, yogurt, pastries, scrambled egg, boiled eggs, cheeses and ham, and tomatoes. Bread, a toaster and butter and jams. Yes, there are sometimes waits for replenis

We stayed in this hotel as part of a tour with Titan. Rooms were small, gloomy with no view or balcony. bathrooms small, poorly lit and in need of upgrading. Restaurant service was appalling, woefully understaffed and mismanaged. Breakfast was chaotic, too many large coach parties, one couldn’t hear oneself think as noise level was unbearable. The overstretched waiters were rude and impatient. There were constant waits for fresh supplies of milk, teabags, hot water, coffee, etc. (The coffee was undrinkable anyway). the hotel is situated in the middle of nowhere, so there was no escape. There is no way that this hotel should be regarded as 4 star. If you book this independently you MAY have a different experience, But if you are part of a group expect the worst.

Wonderful property, FABULOUS dinner, and probably the best massage I've ever had (Thanks Grazia!) The spa experience including the saunas and Turkish bath were a treat. I wish the Fitness Room was not tied to your spa appointment but accessable to all hotel guests at other times. I did not want to work out at the same time I was going to enjoy the baths etc. Would have preferred to work out earlier. The rooms were clean and comfortable and the grounds were beautiful.

Hotel is out in the countryside, so if like me on a tour you are really isolated . The swimming pool was ok and it had a pool bar. As well as the Titan group I was with there were other groups staying here too. Food was ok and staff friendly. There appeared to be weddings here most days, as the grounds are very picturesque with Trulli houses. My room was ok though no view. Very strange hotel design, modern but no thought for any views.